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Ticketing System
A real-time ticketing and support platform with cross-platform mobile and web interfaces, push notifications, and GraphQL subscriptions.
The Challenge
Enterprise clients needed a unified support ticketing system with real-time updates across web and mobile, SLA tracking, and advanced reporting.
The Solution
Architected a NestJS + GraphQL backend with subscriptions for real-time ticket updates, React web dashboard, and React Native mobile app with push notifications.
Tech Stack
NestJSGraphQLReactReact NativeWebSocketsPostgreSQL
Key Achievements
30% reduction in average ticket resolution time
Real-time updates with <50ms latency
Integrated with ServiceNow and Jira