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Enterprise Platform

Ticketing System

A real-time ticketing and support platform with cross-platform mobile and web interfaces, push notifications, and GraphQL subscriptions.

The Challenge

Enterprise clients needed a unified support ticketing system with real-time updates across web and mobile, SLA tracking, and advanced reporting.

The Solution

Architected a NestJS + GraphQL backend with subscriptions for real-time ticket updates, React web dashboard, and React Native mobile app with push notifications.

Tech Stack

NestJSGraphQLReactReact NativeWebSocketsPostgreSQL

Key Achievements

30% reduction in average ticket resolution time

Real-time updates with <50ms latency

Integrated with ServiceNow and Jira