← Zurück zu Projekten
T
Enterprise Platform

Ticketing System

A real-time ticketing and support platform with cross-platform mobile and web interfaces, push notifications, and GraphQL subscriptions.

Die Herausforderung

Enterprise clients needed a unified support ticketing system with real-time updates across web and mobile, SLA tracking, and advanced reporting.

Die Lösung

Architected a NestJS + GraphQL backend with subscriptions for real-time ticket updates, React web dashboard, and React Native mobile app with push notifications.

Technologie-Stack

NestJSGraphQLReactReact NativeWebSocketsPostgreSQL

Wichtige Erfolge

30% reduction in average ticket resolution time

Real-time updates with <50ms latency

Integrated with ServiceNow and Jira